VeelPro · Legal
Privacy Policy
Version 1.7 · last updated 2026-08-21
1.About this Privacy Policy
- VeelPro is a marketplace that connects car owners with independent service providers. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights you have.
- VeelPro (the operator of this app) is the data controller responsible for your personal data. It applies to both car owners and providers using the app.
- We handle your data in line with the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA) and applicable data-protection law, and we respect your right to privacy under the Constitution of Pakistan.
- By creating an account or using VeelPro, you agree to this Privacy Policy. If you do not agree, please do not use the app.
2.Information we collect
- Account details you give us: your name, phone number, city and a password (which we store only in encrypted/hashed form).
- Vehicles and addresses you add to your garage, and the details of a problem or job you post.
- Media you attach to a service request or booking — photos, videos and voice notes — and the provider's proof-of-work photos.
- Your location while you are using the app for a job, when you give location permission, so we can find providers or jobs near you.
- For providers: your business name, services, working hours, address, and the identity documents you submit for verification (KYC) — your CNIC name, CNIC number and card images (front and back).
- For businesses with a team: the name and phone number of each employee that the business owner submits to create a staff account, and each staff member's work activity on the platform (see the Staff & branch data section below).
- Technical information created automatically when you use the app: device type, app version, push-notification token, basic logs and approximate IP, used to keep the service working and secure.
- Where online payment is offered, payment is handled by a licensed payment partner. We do not store your full card or banking details.
- If you book a workshop directly: the workshop, the service, the date and time, the price, and the address you chose if the work is to be done at your address.
3.Your consent & why we can use your data
- We use your personal data based on your consent, to provide the service you asked for, to meet our legal obligations, and for our legitimate interest in keeping VeelPro safe and fair.
- You give your consent when you create an account and accept this policy. We ask only for the information we actually need to run the service.
- You can withdraw your consent at any time by deleting your account. Some data may be kept where the law requires us to (for example, dispute or tax records).
4.How we use your information
- To run the marketplace — matching car owners with providers, showing nearby jobs and services, and managing offers, quotes and bookings.
- To verify users and providers, and to detect and prevent fraud, abuse and unsafe behaviour.
- To share your phone number with the other party only when a job is confirmed between you, so you can reach each other to complete the work.
- To send you one-time codes (OTP), job updates and important service notices.
- To alert nearby providers about new jobs that match their services, availability and location.
- To support you, resolve disputes, and improve the app's quality and safety.
- Content review: text, photos, voice notes and videos you attach to a service request may be screened automatically and reviewed by our team before other users can see them, to keep VeelPro safe and respectful.
6.Workshop storefronts & direct bookings
- When you book a slot at a workshop, we share your name, your phone number and — only if you chose to have the work done at your address — that address, with that one workshop, so it can serve you and reach you.
- That workshop sees only the service, time and price of your booking. It does not see your other bookings, your other vehicles, or anything else in your account.
- We tell each workshop how its own storefront is performing — how many people viewed it, called it or booked, and which part of the app they came from. These are totals only; a workshop cannot tell who viewed its page.
- A rating you leave for a workshop is shown publicly on its page with your first name, and the workshop may reply to it publicly.
- Images a workshop uploads (logo, banner, work photos) are reviewed by us before customers see them. Workshops must not upload photos of people, number plates or documents they do not have permission to share.
7.Staff & branch data
Providers- Business owners who add staff give us each employee's name and phone number to create the staff account. By submitting these details, the business owner warrants that he has obtained the employee's consent to this submission and to the processing described in this policy. If the phone number is not yet registered, we keep the invitation against that number and link it when that person signs up and verifies the number.
- For the customer's protection, the business owner also submits each staff member's profile photo and CNIC images (front and back) when adding them. This identity record is kept on file and is visible only to the business owner, to the branch manager who added the member, and to VeelPro's administrators — never to customers. It may be used to identify the member if a customer reports a loss or a dispute. The owner warrants the employee's consent to this collection; CNIC images can be replaced (for example after card renewal) but the record is retained while the member is on the team and for our legal retention period afterwards.
- If you are a staff member, we process your account details and your work activity on the platform — the jobs assigned to you, their completion, and your performance statistics, including your job counts and the revenue attributed to you from completed bookings.
- Staff activity and branch data — each branch's location, jobs and earnings, and each employee's job counts and attributed revenue — are visible to the business owner and to VeelPro administrators, to run and supervise the marketplace.
- VeelPro is not the employer of staff members and does not pay their wages; the employment relationship is solely between the staff member and the business owner. Staff members have the same rights over their personal data under this policy as any other user.
8.Location data
- We use your location only with your permission, mainly while you are using the app for a job, to find nearby providers or jobs and to share the meeting point with the matched party.
- You can turn location off in your device settings at any time, but some features (like nearby search and live jobs) will not work without it.
9.How long we keep your data
- We keep your personal data while your account is active and for as long as we need it to provide the service, resolve disputes and meet legal, accounting or tax requirements.
- When you delete your account, we delete or anonymise your personal data, except the limited records the law requires us to keep.
- Media attached to a service request or booking (photos, voice notes and videos) — including the provider's proof-of-work photos — is deleted automatically about 30 days after the job is completed or closed. Your booking records and your vehicle's service history are kept without the media, so your car's history stays complete.
- If a request is never published — for example it is declined during review, or you cancel it before approval — its media is deleted immediately.
- Identity documents (CNIC images) submitted for provider or staff verification are kept while the account or team membership is active, and for our legal retention period afterwards.
10.How we protect your data
- We protect your data with reasonable security measures — passwords are stored hashed, data is encrypted in transit, and access is limited to people who need it.
- No system is completely secure, so please keep your password and phone safe and do not share your one-time codes with anyone.
- If a serious data breach affects you, we will inform you and the relevant authorities as required by law.
11.Your rights & choices
- You can access and ask for a copy of the personal data we hold about you.
- You can correct wrong information by editing your profile, garage and addresses in the app.
- You can delete your account and your data, subject to the limited records the law requires us to keep.
- You can withdraw your consent or object to certain uses of your data.
- To exercise any of these rights, or to complain, contact us through Help & Support in the app or at privacy@veelpro.pk. You also have the right to complain to the relevant authority in Pakistan.
12.Children
- VeelPro is for adults aged 18 and over. We do not knowingly collect personal data from children. If we learn that we have, we will delete it.
13.Analytics & notifications
- We may use basic analytics and crash reporting to understand problems and improve the app. We do not use advertising trackers that sell your data.
- We use push notifications for OTP, job updates and service notices. You can control notifications in your device settings.
14.Other apps & services
- When you call the other party or open maps, your device's own apps and their privacy policies apply. We are not responsible for how third parties handle your data.
15.Where your data is stored
- Your data may be stored or processed on secure cloud servers that can be located outside Pakistan. Where this happens, we only use reputable providers and take steps to keep your data protected to the same standard.
16.Changes, contact & governing law
- We may update this Privacy Policy. The app will always show the latest version and date above. If you keep using VeelPro after an update, you accept the updated policy.
- This Privacy Policy is governed by the laws of Pakistan, and any dispute is subject to the courts at Islamabad, Pakistan.
- For any privacy question, data request or complaint, contact us through Help & Support in the app or at privacy@veelpro.pk.